Frequently Asked Questions

Q: What is Consumer-Directed Community Supports (CDCS)?
A: Consumer-Directed Community Supports (CDCS) is a self-directed Medicaid program under the Idaho Department of Health and Welfare. It allows individuals and families to manage their own care, including hiring caregivers and purchasing approved services and supports.

Q: How can I apply for CDCS Services in Idaho?
A: To apply for CDCS, please contact the Idaho Department of Health and Welfare at 1-877-456-1233 or visit healthandwelfare.idaho.gov.

Q: Where can I find my paystub?
A: Paystubs are emailed to employees every pay period. Please ensure your email address is up to date with us.

Q: How much time is available on the budget?
A: Available hours or budget units can be viewed through your DCI account. Your support coordinator can also help you track spending.

Q: Why do I have to fill out paperwork?
A: CDCS is a Medicaid-funded program, which requires certain forms and documentation to ensure compliance with federal and state rules. These forms also help us process payroll correctly and legally for you and your employees.

Q: What is my EIN, and how can I find it?
A: An Employer Identification Number (EIN) is issued by the IRS and is required for families participating in the CDCS program. If you’ve already completed an SS-4 form, your EIN would have been assigned and shared with you. To retrieve your EIN, call the IRS at 800-829-4933.

Q: Can you fix my time on DCI?
A: If you're unable to correct your time in DCI, please contact the employer or parent/guardian of the person receiving care. They may have the ability to adjust hours. If further help is needed, feel free to reach out to us.

Q: I am the parent of the person receiving care. Why do I need a background check?
A: Idaho regulations require that anyone providing direct care to a vulnerable individual—regardless of relationship—must pass a background check to ensure safety and program compliance.

Q: Why was my background check rejected?
A: Background checks are processed by the State of Idaho. Valentine CPA does not make decisions regarding the outcome. If you have questions about your result, we recommend contacting the background check agency directly.

Q: How do I get help with my budget?
A: Your assigned Support Broker or Support Coordinator can help you manage your CDCS budget and ensure services align with your approved plan.

Q: Do you only run payroll for the CDCS program?
A: While Valentine CPA serves as a Fiscal Employer Agent for CDCS, we also offer payroll services to small businesses and other organizations. Contact Valentine CPA at 801-444-3710 for more information.